1. Overview
This policy explains how to request a refund for an eligible paid Family Kharcha subscription purchased through the app.
Important: Payments are processed through the Apple App Store (iOS) and Google Play Store (Android). The platform's refund policies may also apply in addition to ours.
2. Free Trial
If an in-app subscription includes a free trial, the trial length and renewal price are shown before you confirm the subscription. Cancel before the displayed trial end date if you do not want the paid subscription to begin.
No refund is required for a free trial. Cancel before the trial period expires to avoid a charge.
3. Refund Eligibility
You are eligible for a refund if:
- You request a refund within 7 days of your initial subscription payment or renewal payment.
- You have not made excessive use of premium features during the refund period (at our discretion).
- Your account is in good standing (not suspended for violation of our Terms of Service).
We may grant refunds outside this 7-day window at our discretion. This can apply when a technical issue or an exceptional circumstance prevented normal use of the service.
4. Non-Refundable Situations
We do not offer refunds in the following cases:
- Refund requests made more than 7 days after the payment date.
- Partial month or partial year refunds for cancellations mid-cycle (you retain access until the end of your billing period).
- If your account was suspended or terminated due to a violation of our Terms of Service.
- Purchases made through a third-party promotional offer or gift code.
- A free plan or free trial when no payment was collected.
5. How to Request a Refund
To request a refund, please follow these steps:
- Step 1: Email us at hello@familykharcha.com with the subject line "Refund Request".
- Step 2: Include your registered email address, purchase date, subscription name, payment receipt, and a brief reason for the request.
- Step 3: We will review your request and respond within 2 business days.
- Step 4: If approved, the refund will be sent to your original payment method within 5 to 10 business days. Your bank or card issuer may affect the final arrival time.
Refunds via Apple App Store
If you purchased your subscription on iOS, Apple processes all payments. You can also request a refund directly through Apple:
- Visit reportaproblem.apple.com
- Sign in with your Apple ID and find the Family Kharcha purchase.
- Select "Request a refund" and follow the prompts.
Refunds via Google Play Store
If you purchased your subscription on Android, you can request a refund directly through Google:
- Open the Google Play Store app and go to Account → Purchase History.
- Find the Family Kharcha subscription and tap "Request a refund".
- Alternatively, visit play.google.com and request a refund from your order history.
6. Cancellation
You can cancel your subscription at any time. Cancellation stops future billing but does not automatically trigger a refund. After cancelling:
- You retain access to all paid features until the end of your current billing period.
- At the end of the billing period, paid subscription features stop unless another active subscription applies.
- Your data is never deleted when you cancel or downgrade.
To cancel on iOS: Go to Settings → [Your Name] → Subscriptions → Family Kharcha → Cancel.
To cancel on Android: Go to Google Play → Account → Subscriptions → Family Kharcha → Cancel.
7. Plan Changes
If you upgrade your plan during a billing cycle, the price difference may be prorated and charged immediately. A downgrade takes effect at the start of the next billing cycle. The current billing cycle is not repriced and the difference is not refunded.
8. Contact Us
If you have any questions about our Refund Policy, please contact us:
- Email: hello@familykharcha.com
- We aim to respond to all refund queries within 2 business days.